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Helpdeskmedewerker (Medior)
MC Expert
Brussels, Belgiumonsitecontractmid
We are looking for a mid-level helpdesk employee to ensure that colleagues can work smoothly and safely while contributing to better nature management in Flanders. The role involves handling IT questions and issues, troubleshooting, and collaborating closely with service desk colleagues and second-line teams.
Description (English)
Do you want to help ensure that colleagues can work smoothly and safely every day — and thus indirectly contribute to better nature management in Flanders? As a helpdesk employee (1st line), you are the first point of contact for IT questions and issues. You handle incidents and service requests, resolve as many as possible yourself, and involve specialists where necessary. You combine technical troubleshooting with clear communication, correct ticket registration, and attention to security and SLA agreements. You work closely with colleagues within the service desk and with second-line teams and suppliers. By reporting recurring problems, documenting knowledge, and making improvement proposals, you help make our support a little better every day.
Key Responsibilities
•First point of contact for IT questions and issues.
•Handling incidents and service requests.
•Resolving problems yourself and involving specialists where necessary.
•Combining technical troubleshooting with clear communication.
•Correct ticket registration and attention to security and SLAs.
•Working closely with colleagues within the service desk and with second-line teams and suppliers.
•Reporting recurring problems and documenting knowledge.
•Making improvement proposals.
Skills & Experience
•Proven experience as a 1st and 2nd line helpdesk employee (Must have, 3 Years, Medior).
•Proven experience within the involved technology (Must have, 3 Years, Medior).
•Proven experience with account and user management (e.g., Intune, AWS AD, etc.) (Must have, 3 Years, Medior).
•Proven experience with asset management systems (e.g., CMDB, Snipe-IT, etc.) (Must have, 3 Years, Medior).
•Proven experience with Windows 11 support (1st and 2nd line) (Must have, 3 Years, Medior).
•Basic knowledge of ITIL Service Support (Should have, Yes).
•Proven experience with the Atlassian suite: Jira & Confluence (Should have, 3 Years, Medior).
•Proven experience with information management and information security (Should have, 1 Years, Junior).
•Proven experience with SharePoint support (Should have, 3 Years, Medior).
•Proven experience with standard PC installations (Should have, Yes).
•Proven knowledge of Office + Office 365 (1st and 2nd line) (Should have, Yes).
•General proven AD knowledge (1st and 2nd line) (Should have, Yes).
•General proven Windows knowledge (1st and 2nd line) (Should have, Yes).
•Basic knowledge of networks (Should have, Yes).
Languages
•Language requirement: Dutch at European CEFR level C2.
Additional Info
•The number of ordered days is decisive, start and end dates are indicative and can be adjusted if necessary.
•Performance is not entered by the supplier but imported by the client after registration in JIRA. The supplier receives the pro forma invoice around the 10th of the month.
•Performance must be submitted for approval in JIRA by the last day of the month to be considered. Late submitted performance statements will be rejected.
•The supplier is expected to monitor the balance themselves and report one month before the expected depletion of the number of days. Performance in over-run is not allowed and is at the supplier's risk.
•External employee works at least 1 day/week from the headquarters.
•External employee performs a maximum of 220 days (pro-rata work regime) per calendar year, performance in over-run is not allowed.
Competitive
Job Info
Type
contract
Level
mid
Work
onsite
Salary
Competitive
Posted
Apr 16, 2026
Start Date
May 18, 2026
Deadline
Apr 20, 2026
Tech Stack
IntuneAWS ADCMDBSnipe-ITWindows 11ITILJiraConfluenceSharePointOffice 365