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Incident & Problem Coordinator
MC Expert
Brugge, Belgiumhybridfull-timemid
We are looking for an Incident & Problem Coordinator to manage incidents and analyze recurring problems. The role involves close collaboration with various teams to ensure continuity and quality improvements. This is a full-time position with a hybrid work model based in Brugge.
Description (English)
Incident & Problem Coordinator – Assignment Brugge
Location: Brugge (3 days per week onsite)
Engagement: Full-time
Duration: 6 months+, extendable
Start: ASAP
Job Description
The role is a combination of Incident Management and Problem Management.
As an Incident & Problem Coordinator, you are responsible for the daily follow-up of incidents and for the structural analysis of recurring problems. During incidents, you ensure quick coordination and clear communication. For problems, you analyze the underlying causes, facilitate RCA sessions, and ensure that structural improvements are followed up.
You work closely with service owners, technical teams, support teams, and suppliers to guarantee continuity, stability, and quality improvements.
Location: Brugge (3 days per week onsite)
Engagement: Full-time
Duration: 6 months+, extendable
Start: ASAP
Job Description
The role is a combination of Incident Management and Problem Management.
As an Incident & Problem Coordinator, you are responsible for the daily follow-up of incidents and for the structural analysis of recurring problems. During incidents, you ensure quick coordination and clear communication. For problems, you analyze the underlying causes, facilitate RCA sessions, and ensure that structural improvements are followed up.
You work closely with service owners, technical teams, support teams, and suppliers to guarantee continuity, stability, and quality improvements.
Responsibilities
Incident Management
•Monitor, prioritize, and coordinate incidents according to ITIL processes.
•Organize and lead war rooms during major incidents.
•Escalate to technical teams and suppliers when necessary.
•Communicate with business, end-users, and management.
•Document incident details, actions, and final solutions.
•Conduct post-incident reviews and propose improvements.
Problem Management
•Coordinate and manage the full lifecycle of Problem tickets.
•Organize and facilitate Root Cause Analysis sessions.
•Identify trends and recurring problems through analysis of incident data.
•Follow up and report on corrective and preventive actions.
•Improve Problem Management processes and documentation.
Profile
Must haves
•Experience in Incident Management and Problem Management.
•Strong analytical skills and ability to identify root causes.
•ITIL knowledge and experience in ITSM environments.
•Strong communication and coordination skills, even under pressure.
•Experience with tools such as Jira, ServiceNow, Confluence, or similar platforms.
•Structured, methodical approach with a focus on quality and continuous improvement.
Nice to haves
•Experience with reporting, trend analysis, or dashboards.
•Knowledge of monitoring tools.
•Experience with supplier coordination.
Offer
•Long-term assignment (6 months+, option for extension).
•Hybrid work model: 3 days per week onsite in Brugge, other days remote.
•Role with a significant impact on continuity, stability, and quality improvement.
Skills
•A recent ITIL certification is a plus
•Experience with reporting, trend analysis, or dashboards
•Experience with tools such as Jira, ServiceNow, Confluence, or similar platforms
•ITIL knowledge and experience in ITSM environments
•Willingness to work 3 days per week from Brugge
•Knowledge of monitoring tools
•Minimum 5 years of experience in Incident and Problem management in a large IT environment
Competitive
Job Info
Type
full-time
Level
mid
Work
hybrid
Salary
Competitive
Posted
Apr 16, 2026
Start Date
May 11, 2026
Deadline
May 10, 2026
Tech Stack
JiraServiceNowConfluence