About the mission
We are looking for a mid-level Analyst / Service Designer / Facilitator with UX design experience. The role involves service design, stakeholder analysis, and workshop facilitation.
Read the full description
Analyst / Service Designer / Facilitator (UX Designer Medior)
Responsible for service design, stakeholder analysis, process modeling, workshop facilitation, and use case development. Guides co-creation sessions with involved entities and translates needs, user flows, and processes into accepted concepts, building blocks, and improvement initiatives.
Responsible for service design, stakeholder analysis, process modeling, workshop facilitation, and use case development. Guides co-creation sessions with involved entities and translates needs, user flows, and processes into accepted concepts, building blocks, and improvement initiatives.
Key Responsibilities
Responsible for service design, stakeholder analysis, process modeling, workshop facilitation, and use case development.
Guides co-creation sessions with involved entities.
Translates needs, user flows, and processes into accepted concepts, building blocks, and improvement initiatives.
Skills & Experience
Proven experience as a UX designer.
Proven experience in creating designs with design tools (Adobe Creative Suite, Sketch, Invision, …).
Proven experience facilitating co-creation and UX workshops with multidisciplinary teams (business, IT, stakeholders), focused on user needs, journeys, and solutions.
Proven experience with UX assignments within the public sector or in an intergovernmental context.
Proven experience working within light decision-making and alignment frameworks, where UX insights are translated into accepted design choices.
Proven knowledge of and experience with responsive screen design.
Proven experience implementing designs in HTML, CSS, Javascript.
Proven experience with content design: designing content-driven pages.
Proven experience with UX or service design within programs or transformation projects, where change for users and organizations is central.
Proven experience dealing with complex interests and tensions, and supporting decision-making through (user) research.
Proven experience in stakeholder management at various levels, including management, focusing on involving stakeholders in UX insights and design decisions.
Languages
Language requirement: Fluent in Dutch at European CEFR level C2.
Additional Info
The objective of the assignment is to translate the vision and concept into a feasible program. Specifically, this includes the development of the architecture and building blocks, project definitions (with owner, management, hosting, and operational costs), and a sourcing and procurement plan to ultimately create a phased roadmap. The assignment also includes the development of the composition and mandates of the program steering group and the development of agreements on consultation and knowledge-sharing forums.
Remote work possible.
The number of ordered days is decisive, start and end dates are indicative and can be adjusted if necessary.
What you'll do
- Responsible for service design, stakeholder analysis, process modeling, workshop facilitation, and use case development
- Guides co-creation sessions with involved entities
- Translates needs, user flows, and processes into accepted concepts, building blocks, and improvement initiatives
What we're looking for
- Proven experience as a UX designer
- Proven experience in creating designs with design tools (Adobe Creative Suite, Sketch, Invision, …)
- Proven experience facilitating co-creation and UX workshops with multidisciplinary teams (business, IT, stakeholders), focused on user needs, journeys, and solutions
- Proven experience with UX assignments within the public sector or in an intergovernmental context
- Proven experience working within light decision-making and alignment frameworks, where UX insights are translated into accepted design choices
- Proven knowledge of and experience with responsive screen design
- Proven experience implementing designs in HTML, CSS, Javascript
- Proven experience with content design: designing content-driven pages
- Proven experience with UX or service design within programs or transformation projects, where change for users and organizations is central
- Proven experience dealing with complex interests and tensions, and supporting decision-making through (user) research
- Proven experience in stakeholder management at various levels, including management, focusing on involving stakeholders in UX insights and design decisions
Skills
- Adobe Creative Suite
- Sketch
- Invision
- HTML
- CSS
- Javascript