About the mission
We are looking for a self-starter to lead our CRM track from start to finish, consolidating multiple CRMs into one target platform. The role involves mapping and analyzing current systems, planning the future vision, and leading the project as a Product Owner.
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ABOUT THE PROCESS
All communication about this process runs exclusively through the Connecting Expertise platform, or by email when we contact you first. Phone calls will not be taken. Direct email applications that do not come with a Connecting Expertise application will not be considered either.ABOUT OUR ORGANIZATION
We are the Belgian Extended Producer Responsibility organisation for household packaging. New EU regulation will significantly expand our role and the number of members we serve, and our IT landscape is being modernised and professionalised to match that ambition. It is a busy, fast-moving environment with an ambitious and positive team.THE ROLE
We are looking for a self-starter to own and drive our CRM track from start to finish. Customer and member data today lives in several systems, including more than one CRM; tomorrow we want one consolidated CRM built on solid master data foundations.Your mission has three layers:
Map and analyse. Together with the architecture team, chart which systems hold customer, member and contact data, how they relate, and what the AS-IS really looks like.
Choose and plan. Build the TO-BE vision and the roadmap to get there, including the selection of the target CRM platform (requirements, RFP, vendor evaluation) and the master data model and governance it must serve.
Set up and lead the project. A dedicated project team will be formed for the implementation; you will act as its Product Owner, shaping the backlog, running business workshops and steering delivery towards a single consolidated CRM.
KEY RESPONSIBILITIES
* Lead the CRM consolidation track: from multiple CRMs to one target platform* Inventory and analyse the systems holding customer and member master data, with the architects
* Define the AS-IS, design the TO-BE, and build the migration plan
* Prepare and run the CRM selection process: requirements, RFP, vendor evaluation
* Establish master data management foundations: definitions, ownership, golden record, data quality
* Act as Product Owner for the implementation team: backlog, prioritisation, stakeholder alignment
* Anchor the track in the organisation's wider data governance setup, in close collaboration with the architecture team and the data architect.
SKILLS & EXPERIENCE
* Able to understand and speak French; professional English* Affinity with data governance frameworks and practices
* Excellent facilitation and communication skills
* Experience as Product Owner or a comparable role in an agile delivery team
* Experience with vendor selection processes (RFI/RFP, evaluation)
* Proven experience leading a CRM selection and/or CRM consolidation programme
* Solid grounding in master data management: data modelling, golden record, data quality, ownership
* Strong functional analysis skills: workshops, requirements gathering, process and data mapping
* Strong stakeholder management across business, IT and vendors
* Structured and pragmatic; creates clarity in an evolving environment
* True self-starter; drives a track forward with limited initial structure.
ADDITIONAL INFO
* Number of days of the assignment: -* Employment region: Flemish Brabant
* Contract renewable: Yes
What you'll do
- Lead the CRM consolidation track: from multiple CRMs to one target platform
- Inventory and analyse the systems holding customer and member master data, with the architects
- Define the AS-IS, design the TO-BE, and build the migration plan
- Prepare and run the CRM selection process: requirements, RFP, vendor evaluation
- Establish master data management foundations: definitions, ownership, golden record, data quality
- Act as Product Owner for the implementation team: backlog, prioritisation, stakeholder alignment
- Anchor the track in the organisation's wider data governance setup, in close collaboration with the architecture team and the data architect
What we're looking for
- Able to understand and speak French; professional English
- Affinity with data governance frameworks and practices
- Excellent facilitation and communication skills
- Experience as Product Owner or a comparable role in an agile delivery team
- Experience with vendor selection processes (RFI/RFP, evaluation)
- Proven experience leading a CRM selection and/or CRM consolidation programme
- Solid grounding in master data management: data modelling, golden record, data quality, ownership
- Strong functional analysis skills: workshops, requirements gathering, process and data mapping
- Strong stakeholder management across business, IT and vendors
- Structured and pragmatic; creates clarity in an evolving environment
- True self-starter; drives a track forward with limited initial structure
Skills
- CRM Management
- Data Governance
- Functional Analysis
- Stakeholder Management
- Agile Delivery