About the mission
We are looking for a Junior Administrative Officer to provide back-filling support for our Group Life – Policy Servicing Admin role. The successful candidate will manage existing contracts, analyze client requests, and ensure compliance with regulations. Strong communication skills and a service-oriented mindset are essential.
Read the full description
Description
Thank you for not contacting us directly. You can reach out to us via info@mc-expert.com.Only the applications that meet our predefined criteria (skills, work experience, language skills, and availability) in this job post will be considered. If the above is not respected, we reserve the right to reject the candidate.
Mission Description & Consulting Profile
Title of the mission:
Group Life – Policy Servicing AdminGoal of the mission:
Back-filling supportExpected Deliverables
Process affiliate files thoroughly in accordance with our procedures and applicable regulations
Process Sigedis Push Organizers and produce related documents
Role & Responsibilities
Manage existing contracts and modify them where necessary, in compliance with legal, tax, and internal regulations
Correctly analyze requests from clients and brokers via email and telephone
Handle these requests efficiently and ensure proper follow-up with clients
Ensure follow-up of Sigedis communications and process the information provided by this organization
Description of the Expected Profile
#### KnowledgeKnowledge of coverage types: life, death, disability, hospitalization
Understanding of how group insurance contracts operate
Good knowledge of regulations related to extralegal benefits and taxation
Knowledge of Sigedis processes
#### Competencies
Clear communication: Ability to communicate effectively with clients and brokers to ensure transparency, accuracy, and mutual understanding
Case management: Ability to handle multiple files simultaneously while respecting strict deadlines and prioritizing tasks
Tools usage: Ability to use internal tools (Excel, Word, Outlook, central system/mainframe) to input and track cases
#### Mindset
Service-oriented mindset with empathy
Attention to detail and rigor
Proactivity
Flexibility
Team spirit and collaboration
Solution-oriented approach
Job Specifications
Athora Be - Service Contract (Appendix 6) - Security & Handling.docx
Athora Be - Service Contract (Appendix 7) - Code of Conduct.docx
Athora Be - Service Contract (Appendix 8c - EN) - 3rd parties engagement prevention & protection (1).pdf
Athora Be - Service Contract (Appendix 11a) - Customer IT Policy (Fr).pdf
Athora Be - Service Contract (Appendix 11b) - Customer IT Policy (NL).pdf
Roles
Junior Administrative OfficerSkills
Attention to detail & accuracy
Case / file management
Clear communication
Knowledge of insurance & regulations
Proactive and solution-oriented mindset
Languages
Professional working proficiency in French.
What you'll do
- Manage existing contracts and modify them where necessary, in compliance with legal, tax, and internal regulations
- Correctly analyze requests from clients and brokers via email and telephone
- Handle these requests efficiently and ensure proper follow-up with clients
- Ensure follow-up of Sigedis communications and process the information provided by this organization
What we're looking for
- Knowledge of coverage types: life, death, disability, hospitalization
- Understanding of how group insurance contracts operate
- Good knowledge of regulations related to extralegal benefits and taxation
- Knowledge of Sigedis processes
- Ability to communicate effectively with clients and brokers
- Ability to handle multiple files simultaneously while respecting strict deadlines
- Ability to use internal tools (Excel, Word, Outlook, central system/mainframe)
Skills
- Excel
- Word
- Outlook