Group Life – Policy Servicing Admin

MC Expert

Ixelles, Belgiumhybridcontractjunior

We are looking for a Junior Administrative Officer to provide back-filling support for our Group Life – Policy Servicing Admin role. The successful candidate will manage existing contracts, analyze client requests, and ensure compliance with regulations. Strong communication skills and a service-oriented mindset are essential.

Description

Thank you for not contacting us directly. You can reach out to us via info@mc-expert.com.
Only the applications that meet our predefined criteria (skills, work experience, language skills, and availability) in this job post will be considered. If the above is not respected, we reserve the right to reject the candidate.

Mission Description & Consulting Profile

Title of the mission:

Group Life – Policy Servicing Admin

Goal of the mission:

Back-filling support

Expected Deliverables

•Process affiliate files thoroughly in accordance with our procedures and applicable regulations

•Process Sigedis Push Organizers and produce related documents

Role & Responsibilities

•Manage existing contracts and modify them where necessary, in compliance with legal, tax, and internal regulations

•Correctly analyze requests from clients and brokers via email and telephone

•Handle these requests efficiently and ensure proper follow-up with clients

•Ensure follow-up of Sigedis communications and process the information provided by this organization

Description of the Expected Profile

#### Knowledge

•Knowledge of coverage types: life, death, disability, hospitalization

•Understanding of how group insurance contracts operate

•Good knowledge of regulations related to extralegal benefits and taxation

•Knowledge of Sigedis processes

#### Competencies

•Clear communication: Ability to communicate effectively with clients and brokers to ensure transparency, accuracy, and mutual understanding

•Case management: Ability to handle multiple files simultaneously while respecting strict deadlines and prioritizing tasks

•Tools usage: Ability to use internal tools (Excel, Word, Outlook, central system/mainframe) to input and track cases

#### Mindset

•Service-oriented mindset with empathy

•Attention to detail and rigor

•Proactivity

•Flexibility

•Team spirit and collaboration

•Solution-oriented approach

Job Specifications

•Athora Be - Service Contract (Appendix 6) - Security & Handling.docx

•Athora Be - Service Contract (Appendix 7) - Code of Conduct.docx

•Athora Be - Service Contract (Appendix 8c - EN) - 3rd parties engagement prevention & protection (1).pdf

•Athora Be - Service Contract (Appendix 11a) - Customer IT Policy (Fr).pdf

•Athora Be - Service Contract (Appendix 11b) - Customer IT Policy (NL).pdf

Roles

Junior Administrative Officer

Skills

•Attention to detail & accuracy

•Case / file management

•Clear communication

•Knowledge of insurance & regulations

•Proactive and solution-oriented mindset

Languages

•Professional working proficiency in French.

Competitive

Job Info

Type

contract

Level

junior

Work

hybrid

Salary

Competitive

Posted

Jul 3, 2026

Start Date

Jul 7, 2026

Deadline

Jul 6, 2026

Tech Stack

ExcelWordOutlook