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Group Life – Policy Servicing Administrator

Location
Ixelles, Belgium
Work mode
Hybrid
Contract
Full-time · Junior
Closed
6 Jul 2026

This mission closed on 6 Jul 2026.

It stays online for reference, but it no longer takes applications.

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About the mission

We are looking for a Group Life – Policy Servicing Administrator to provide backfilling support. The role involves managing existing contracts, analyzing customer requests, and ensuring compliance with regulations. Ideal candidates should possess strong communication skills and a service-oriented mindset.

Read the full description

Description

Thank you for not contacting us directly. You can reach out to us via info@mc-expert.com.

Only the applications that meet our predefined criteria (skills, work experience, language skills, and availability) in this job post will be considered. If the above is not respected, we reserve the right to reject the candidate.

Mission Description & Consulting Profile

Title of the mission: Group Life – Policy Servicing Administrator

Goal of the mission: Backfilling support

Expected Deliverables

Complete processing of affiliated member files in accordance with our procedures and applicable regulations.

Expected Role & Responsibilities

Manage existing contracts and modify them if necessary, in compliance with legal, fiscal, and internal regulations.
Properly analyze customer and broker requests via email and phone.
Process requests quickly and efficiently and ensure follow-up with clients.
Ensure follow-up on communications and process the information provided by this organization.

Description of the Expected Profile

#### Knowledge
Knowledge of coverage types: life, death, disability, hospitalization.
Understanding of how group insurance contracts work.
Knowledge of regulations related to extralegal benefits and taxation.
Knowledge of processes.

#### Competencies
Clear communication: Effectively communicate with clients and brokers to ensure transparency, accuracy, and mutual understanding.
Case management: Handle multiple files simultaneously while respecting legal deadlines and prioritizing tasks appropriately.
Use internal tools to input and track files (Excel, Word, Outlook, central/mainframe systems).

#### Mindset
Service-oriented with empathy.
Attention to detail and accuracy.
Proactive.
Flexible.
Team player and collaborative.
Solution-oriented.

What you'll do

  • Manage existing contracts and modify them if necessary, in compliance with legal, fiscal, and internal regulations
  • Properly analyze customer and broker requests via email and phone
  • Process requests quickly and efficiently and ensure follow-up with clients
  • Ensure follow-up on communications and process the information provided by this organization

What we're looking for

  • Knowledge of coverage types: life, death, disability, hospitalization
  • Understanding of how group insurance contracts work
  • Knowledge of regulations related to extralegal benefits and taxation
  • Knowledge of processes
  • Clear communication skills
  • Case management skills
  • Proficiency in Excel, Word, and Outlook

Skills

  • Excel
  • Word
  • Outlook