About the mission
We are looking for a Junior Helpdesk Employee to join our ICT team within the General Support Department. The role involves providing first and second line support, participating in the ICT on-call service, and ensuring efficient customer service. Candidates should have relevant experience and knowledge of various technologies.
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Overview
We are looking for a Junior Helpdesk Employee within the General Support Department (AAO). Our ICT team is seeking to provide efficient and quality service to our customers. The team consists of 5 members, including 1 Junior ICT Expert, 1 Medior ICT Expert, 1 Junior Helpdesk Employee, and 2 Senior Helpdesk Employees. The team is led by the Team Leader Operations.Key Responsibilities
Provide first and second line support for our ICT environment.
Participate in the ICT on-call service (1 week every 4 weeks).
Work from our main offices in Willebroek and/or Hasselt, with possible visits to other locations.
Ensure efficient and customer-friendly service that guarantees quality and uniformity.
Communicate clearly and correctly with colleagues and internal customers.
Follow established procedures consistently.
Engage in active knowledge sharing and maintain an up-to-date knowledge database.
Skills & Experience
Demonstrable experience as a helpdesk employee (1st and 2nd line).
Experience in relevant technologies.
Experience in a similar role.
Knowledge of Topdesk.
Knowledge of Beyondtrust.
Knowledge of Citrix.
Knowledge of Intune.
Knowledge of Paessler PRTG.
Basic knowledge of ITIL Service Support (should have).
Basic knowledge of networks (should have).
Experience with standard PC installations (should have).
Knowledge of Microsoft products: Teams (should have).
Knowledge of Office + Office 365 (1st and 2nd line) (should have).
General knowledge of Active Directory (1st and 2nd line) (should have).
General knowledge of Windows (1st and 2nd line) (should have).
Good communication skills (nice to have).
Languages
Dutch: Native (C2) - required.
English: Very good (C1) - required.
French: Good (B2) - required.
Additional Info
Preferred start date: 01/04/2026.
Preferred end date: 31/03/2027.
Assignment type: Framework contract 2022 - 2027 (Lot 1).
Department: General Support Department (AAO).
Number requested: 1.
Employment percentage: 100%.
Work from home possible: Yes.
What you'll do
- Provide first and second line support for our ICT environment
- Participate in the ICT on-call service (1 week every 4 weeks)
- Work from our main offices in Willebroek and/or Hasselt, with possible visits to other locations
- Ensure efficient and customer-friendly service that guarantees quality and uniformity
- Communicate clearly and correctly with colleagues and internal customers
- Follow established procedures consistently
- Engage in active knowledge sharing and maintain an up-to-date knowledge database
What we're looking for
- Demonstrable experience as a helpdesk employee (1st and 2nd line)
- Experience in relevant technologies
- Experience in a similar role
- Knowledge of Topdesk
- Knowledge of Beyondtrust
- Knowledge of Citrix
- Knowledge of Intune
- Knowledge of Paessler PRTG
- Basic knowledge of ITIL Service Support
- Basic knowledge of networks
- Experience with standard PC installations
- Knowledge of Microsoft products: Teams
- Knowledge of Office + Office 365 (1st and 2nd line)
- General knowledge of Active Directory (1st and 2nd line)
- General knowledge of Windows (1st and 2nd line)
- Good communication skills
Skills
- Topdesk
- Beyondtrust
- Citrix
- Intune
- Paessler PRTG