Helpdeskmedewerker (ML)

MC Expert

Schaarbeek, Belgiumonsitecontractsenior

We are looking for a helpdesk employee to join our IT Operations service. The role involves first-line helpdesk support, managing desktop environments, and ensuring effective communication with clients. Candidates should have significant experience in ICT and strong communication skills.

Description (English)

Hiring a helpdesk employee (ML) for the Agency for Agriculture and Fisheries

Overview

We are looking to hire a Service Desk employee for the IT Operations service within the Digitalization and Organization department. This IT operations service ensures the production and maintenance of the complete IT structure, both on software and hardware levels.

Key Responsibilities

•First-line helpdesk support: Ticket registration (creation, completion, dispatching to other teams, priority determination) and ticket resolution for first-line tasks

•Helping to ensure permanence

•Installing and managing user desktop environments.

•Installing and managing PC hardware and peripherals.

•IT inventory and stock management

•Configuring and issuing smartphones

•Communicating with the client side and reporting to team and service heads.

Skills & Experience

•Candidates must have a minimum of 60 months full-time professional experience in ICT, of which at least 48 months as a service desk employee.

•Demonstrable experience in using service desk tools (e.g., Omnitracker) and managing a CMDB.

•Clearly understandable and effective communicator via phone.

•Demonstrable knowledge of Windows Active Directory: User management, Computer management, DHCP, DNS, DFS, File management, Group policies at the user and computer level.

•Demonstrable knowledge of and experience with managing and installing Windows desktop environments: Windows 11, Office 2016 or newer, PC installations, adding and removing PC hardware, Windows Deployment Services, SCCM.

•Demonstrable experience with managing and supporting users in a Citrix-based environment and on virtual machines (VMware) - should have

•Demonstrable experience with managing VPN technology such as DirectAccess or Always On VPN - should have

•Demonstrable experience with managing mobile devices in a professional environment (e.g., Mobile Iron or Microsoft Intune) - should have.

Languages

•Language requirement: Dutch at European CEFR level C2.

Additional Info

•Proposed candidates must minimally meet the competencies listed in order of importance. This must be evident from the candidates' CVs. Candidates who do not meet these minimum requirements will not be considered in the selection process.

•Personal competencies:

•Willing to work on the phone.

•Willing to travel (driving license B).

•Organized work with adherence to procedures such as ITIL, COBIT, etc.

•Customer-oriented work (towards users).

•Flexible: sliding working hours.

•Willing to occasionally work weekends and evenings.

•Analytical and synthetic thinking ability.

•Communication skills and social ease.

•Team spirit and independence.

•Degree of motivation for the execution of the assignment.

Competitive

Job Info

Type

contract

Level

senior

Work

onsite

Salary

Competitive

Posted

Apr 16, 2026

Start Date

May 17, 2026

Deadline

Apr 24, 2026

Tech Stack

Windows 11Office 2016SCCMOmnitrackerCitrixVPN technologyMobile IronMicrosoft Intune