About the mission
We are looking for an experienced consultant focused on change management and user adoption for the Intelligence & Innovation department of the Antwerp Police Zone. The consultant will play a key role in the rollout and adoption of the FOCUS platform, working closely with various services to enhance user engagement and training initiatives.
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Overview
We are looking for an experienced consultant with a strong focus on change management and user adoption for the Intelligence & Innovation department of the Antwerp Police Zone.The consultant will, supported by the Senior Change Manager, play a key role in the further rollout and adoption of the innovative FOCUS platform within the organization. This platform includes more than 30 modules and is used by a wide audience of over 2500 employees – from operational staff in the field to administrative staff, spread across the central Master building and various regional offices.
You will act as an essential link between technology and end-users and actively contribute to a successful implementation and adoption.
Key Responsibilities
You fulfill a two-way bridging function: you proactively immerse yourself in the FOCUS platform and translate new functionalities and updates into clear communication for the right target groups.
You increase user adoption and track it data-driven through relevant key user metrics.
You work closely with various services, detect needs and resistance, and know how to constructively turn these into engagement.
You develop and implement scalable training initiatives, including e-learning, digital learning paths, and targeted sessions, tailored to a large and diverse organization.
You ensure a structured feedback loop from the workplace to Product Owners.
You adopt a planned and results-oriented approach, applying change principles pragmatically.
You analyze thoroughly before taking action and can quickly process and translate complex information into business terms.
Skills & Experience
You hold a higher degree (Bachelor/Master) or equivalent through experience.
You have demonstrable experience with change management and/or user adoption processes within large organizations.
Demonstrable experience in creating lesson and course materials and teaching diverse target groups.
Demonstrable experience with the applications/systems for which training is provided.
Demonstrable communicative and didactic skills.
Demonstrable experience with Stakeholder Management.
Languages
Language requirement: Native Dutch at European CEFR level C2.
Additional Info
IT Code to be signed.
NDA to be signed.
Demonstrable experience with Stakeholder Management (Should have).
Demonstrable knowledge and experience with documentation and project tool Confluence (Should have).
Demonstrable knowledge and experience with documentation and project tool Jira (Should have).
Good knowledge of French (spoken and written) in the context of possible future adoption processes within the Integrated Police (Should have).
What you'll do
- Vervult een brugfunctie in twee richtingen: je verdiept je proactief in het FOCUS-platform en vertaalt nieuwe functionaliteiten en updates naar heldere communicatie voor de juiste doelgroepen
- Verhoogt de user adoption en volgt deze datagedreven op via relevante key user metrics
- Werkt nauw samen met verschillende diensten, detecteert noden en weerstand, en weet deze constructief om te buigen naar betrokkenheid
- Ontwikkelt en implementeert schaalbare opleidingsinitiatieven, waaronder e-learning, digitale leertrajecten en gerichte sessies, aangepast aan een grote en diverse organisatie
- Zorgt voor een gestructureerde feedbackloop vanuit de werkvloer richting Product Owners
- Hanteert een planmatige en resultaatgerichte aanpak, waarbij change-principes pragmatisch worden toegepast
- Analyseert grondig alvorens actie te ondernemen en weet complexe informatie snel te verwerken en te vertalen naar de business
What we're looking for
- Hoger diploma (Bachelor/Master) of gelijkwaardig door ervaring
- Aantoonbare ervaring met change management en/of user adoption trajecten binnen grote organisaties
- Aantoonbare ervaring in het maken van les en cursusmateriaal en het lesgeven voor diverse doelgroepen
- Aantoonbare ervaring van de toepassingen/systemen waarvoor training gegeven wordt
- Aantoonbare communicatieve en didactische vaardigheden
- Aantoonbare ervaring met Stakeholder Management
Skills
- Communicatieve en didactische vaardigheden
- Change Manager / Adoptie Specialist ervaring
- Les en cursusmateriaal maken
- Meten en opvolgen van adoptie via key user metrics
- Stakeholder Management
- Toepassingen/systemen waarvoor training gegeven wordt
- Kennis van uitgebreide applicaties (30+ modules)
- Digitale trainingen en e-learning op schaal
- Confluence
- Jira
- Frans (mondeling en schriftelijk)