About the mission
We are looking for a Senior Business Analyst responsible for analyzing and formalizing business needs within transformation initiatives, particularly in the public sector. The role involves collaboration with various teams and contributing to the development of internal business analysis capacity.
Read the full description
The Senior Business Analyst is responsible for analyzing, structuring, and formalizing business needs within the framework of transformation initiatives, particularly those related to core business (payment of unemployment benefits) and digitalization projects.
They act both as an expert in business analysis and as a structuring reference for developing internal business analysis capacity.
They work in the ARC department, closely collaborating with business, IT, PMO, and Strategy teams, and actively contribute to the quality, coherence, and feasibility of defined solutions.
At the same time, they play a key role in:
Frequent interactions: PMO, Strategy, business teams, IT, management
Participation in governance instances and project workshops
Hybrid mode with on-site presence required for supporting colleagues
Presence: 5 days a week
Start: August 2026
Hybrid mode with telework possibilities
They act both as an expert in business analysis and as a structuring reference for developing internal business analysis capacity.
They work in the ARC department, closely collaborating with business, IT, PMO, and Strategy teams, and actively contribute to the quality, coherence, and feasibility of defined solutions.
Role Description
The Senior Business Analyst is involved end-to-end in initiatives:understanding business needs
analyzing existing processes
identifying possible improvements
formalizing needs (functional and non-functional)
supporting implementation
At the same time, they play a key role in:
structuring business analysis practices
developing internal skills
progressively creating a team of internal business analysts
Responsibilities
Business Analysis and Content Production
Gather, analyze, and challenge stakeholder needs
Identify efficiency, quality, and automation gains
Formalize requirements (user stories, specifications, acceptance criteria…)
Ensure coherence between business needs, IT constraints, and strategic objectives
Participate in prioritizing initiatives according to the Capac governance model
Contribute to validation, testing, and production phases
Structuring the Business Analysis Function
Define and promote standards, methods, and tools for business analysis
Implement good practices adapted to the CAPAC context (pragmatism, lightness)
Contribute to the governance of analyses (quality, coherence, traceability)
Coaching & Development of Internal Skills
Mentor and support business experts wishing to evolve into a business analyst role
Train in basic analysis techniques (processes, requirements, modeling…)
Ensure a gradual transfer of skills
Establish mentoring and feedback mechanisms
Contribute to the emergence of an autonomous team of internal business analysts
Coordination and Collaboration
Act as a liaison between business, IT, and project teams
Facilitate workshops (workshops, scoping, validation)
Identify and manage dependencies between initiatives
Contribute to resolving issues related to understanding needs
Participate in relevant governance instances
Specific Context of the Capac
The CAPAC is a relatively small public organization characterized by engaged and versatile teams. In this context, the Senior Business Analyst must:demonstrate pragmatism and autonomy
be able to quickly transition from analysis to action
accept to occasionally intervene in operational tasks
actively contribute to the overall maturity of the organization.
Key Challenges
Structure business analysis in a transforming environment
Ensure a clear and shared understanding of needs
Ensure the quality of analyses in a context heavily dependent on business
Sustainably develop internal capacity
Find the right balance between methodological rigor and pragmatism
Ensure effective knowledge transfer
Required Skills
Proven experience in business analysis in complex or public environments
Ability to quickly understand a specific business context (ideally public sector/social security)
Mastery of business analysis techniques (processes, requirements, modeling…)
Experience in facilitating workshops and managing stakeholders
Ability to structure and formalize needs clearly and accessibly
Experience in coaching, mentoring, or training
Excellent communication skills (FR/NL required)
Pragmatic, results-oriented, able to work hands-on
Ability to juggle between global vision and operational detail
Collaboration Framework
Reports to: Director ARCFrequent interactions: PMO, Strategy, business teams, IT, management
Participation in governance instances and project workshops
Hybrid mode with on-site presence required for supporting colleagues
Candidate Mission
The candidate attaches a concise text (max. 1000 words) describing how they envision their approach to the mission in the specific context of the Capac. This text may include the following elements:Collaboration management
Approach and phases
Fundamental principles
Priorities
Governance and tools
Knowledge transfer and sharing
To Attach to the Application
CV (max. 3–4 pages) detailing relevant experiences and results
Candidate mission (see above)
References
Contract and Terms
Duration: 12 months with the possibility of extensionPresence: 5 days a week
Start: August 2026
Hybrid mode with telework possibilities
What you'll do
- Gather, analyze, and challenge stakeholder needs
- Identify efficiency, quality, and automation gains
- Formalize requirements (user stories, specifications, acceptance criteria…)
- Ensure coherence between business needs, IT constraints, and strategic objectives
- Participate in prioritizing initiatives according to the Capac governance model
- Contribute to validation, testing, and production phases
- Define and promote standards, methods, and tools for business analysis
- Implement good practices adapted to the CAPAC context (pragmatism, lightness)
- Contribute to the governance of analyses (quality, coherence, traceability)
- Mentor and support business experts wishing to evolve into a business analyst role
- Train in basic analysis techniques (processes, requirements, modeling…)
- Ensure a gradual transfer of skills
- Establish mentoring and feedback mechanisms
- Contribute to the emergence of an autonomous team of internal business analysts
- Act as a liaison between business, IT, and project teams
- Facilitate workshops (workshops, scoping, validation)
- Identify and manage dependencies between initiatives
- Contribute to resolving issues related to understanding needs
- Participate in relevant governance instances
What we're looking for
- Proven experience in business analysis in complex or public environments
- Ability to quickly understand a specific business context (ideally public sector/social security)
- Mastery of business analysis techniques (processes, requirements, modeling…)
- Experience in facilitating workshops and managing stakeholders
- Ability to structure and formalize needs clearly and accessibly
- Experience in coaching, mentoring, or training
- Excellent communication skills (FR/NL required)
- Pragmatic, results-oriented, able to work hands-on
- Ability to juggle between global vision and operational detail
Skills
- Business Analysis
- Coaching and Training