About the mission
We are looking for a Service Designer with wireframe skills to bridge user experience strategy and digital interface design. The role involves designing service experiences, conducting user research, and ensuring quality across touchpoints.
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Description
Service Designer with wireframe skills to bridge the overall user experience strategy (user journey, service blueprint…) and the concrete design of digital interfaces.The mission
As a Service Designer, you design and orchestrate end-to-end service and product experiences, from user research to solution validation.Key Responsibilities
Understand user needs and client expectations through qualitative and quantitative research.
Design and model user journeys and services (personas, journeys, service blueprints...).
Co-create solutions with clients, project teams, and users (wireframes, prototypes, user tests).
Create initial wireframes to bridge the overall user experience strategy (user journey, service blueprint...) and the concrete design of digital interfaces.
Ensure consistency and quality of the user experience across all touchpoints.
Support development teams and ensure compliance with UX best practices and accessibility.
Contribute to the continuous evaluation of solutions through tests, indicators, and analyses.
Apply current information security rules.
What you'll do
- Understand user needs and client expectations through qualitative and quantitative research.
- Design and model user journeys and services (personas, journeys, service blueprints...).
- Co-create solutions with clients, project teams, and users (wireframes, prototypes, user tests).
- Create initial wireframes to bridge the overall user experience strategy (user journey, service blueprint...) and the concrete design of digital interfaces.
- Ensure consistency and quality of the user experience across all touchpoints.
- Support development teams and ensure compliance with UX best practices and accessibility.
- Contribute to the continuous evaluation of solutions through tests, indicators, and analyses.
- Apply current information security rules.
What we're looking for
- Experience in user needs analysis and requirement definition
- Ability to interpret complex datasets and extract relevant insights
- Collaboration in IT and development methods
- Project management: Agile
- UX/UI design and interface conception
- Strategic workshop facilitation
Skills
- User needs analysis and requirement definition
- Ability to interpret complex datasets
- Collaboration in IT and development methods
- Project management: Agile
- UX/UI design and interface conception
- Strategic workshop facilitation