About the mission
We are looking for a Senior Service Manager with a strong technical background and experience in ICT technology. The role requires expertise in ITIL, change management, and service delivery, along with proficiency in Jira and stakeholder management.
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Overview
We are looking for a Service Manager with a higher education degree (Master or Bachelor) in a technical/engineering field or equivalent experience in ICT technology.Key Responsibilities
Demonstrable experience as a service (delivery) manager.
Experience with change management.
Experience implementing a service model.
Experience with ITIL processes.
Proficiency in Jira (3 years).
Experience with the relevant technology or a similar technology (8 years).
Experience as a project manager (3 years).
Experience in more complex organizations.
Experience in the public sector.
Experience in a SAP environment (3 years).
Experience with agile methodologies (3 years).
Skills & Experience
Higher education (Master or Bachelor) with a technical/engineering background or equivalent experience in ICT technology.
Strong understanding of ITSM & ITIL expertise (Incident / Problem / Change / Request).
Ability to implement a service model including processes, governance, and operating model.
Mastery of tooling, specifically Jira Service Management (not just a user).
Strong SLA/KPI management and service reporting skills.
Stakeholder management in a matrix organization.
Operational management and incident/escalation coordination.
Continuous improvement mindset (Lean / Kanban / process optimization).
Change & release coordination skills.
Project management skills without solely focusing on pure PM.
Technical insight and business acumen in contexts such as SAP, HR, Finance, and Facilities.
Languages
Dutch: Native (C2) - required.
English: Very good (C1) - required.
French: Good (B2) - required.
Additional Info
Number requested: 1.
Preferred start date: 09/03/2026.
Preferred end date: 12/07/2027.
Employment percentage: 100%.
Remote work possible: Yes.
What you'll do
- Demonstrable experience as a service (delivery) manager.
- Experience with change management.
- Experience implementing a service model.
- Experience with ITIL processes.
- Proficiency in Jira (3 years).
- Experience with the relevant technology or a similar technology (8 years).
- Experience as a project manager (3 years).
- Experience in more complex organizations.
- Experience in the public sector.
- Experience in a SAP environment (3 years).
- Experience with agile methodologies (3 years).
What we're looking for
- Higher education (Master or Bachelor) with a technical/engineering background or equivalent experience in ICT technology.
- Demonstrable experience as a service (delivery) manager.
- Experience with change management.
- Experience implementing a service model.
- Experience with ITIL processes.
- Proficiency in Jira (3 years).
- Experience with the relevant technology or a similar technology (8 years).
- Experience as a project manager (3 years).
- Experience in more complex organizations.
- Experience in the public sector.
- Experience in a SAP environment (3 years).
- Experience with agile methodologies (3 years).
Skills
- ITIL
- Jira
- SAP
- Agile