About the mission
We are looking for an Intake Technician to join our Service Operations Center. This role involves ensuring seamless transfer of video feeds and files to production systems, monitoring technical processes, and assisting customers. The ideal candidate should have a technical background, a good understanding of multimedia, and be flexible with working hours.
Read the full description
Immerse yourself in the dynamic world of media and technology as an Intake Technician at the Service Operations Center (SOC) and let your technical talent shine at the heart of the action. The SOC is the central place where all audio and video streams flow through. We ensure that what comes in reaches the right place, monitor the path taken, and distribute the finished products to our audience.
About the role
As an Intake Technician within the Service Operations Center, you are the key figure ensuring that video feeds and video files are seamlessly transferred to our production systems. You not only monitor the technical processes but also ensure that all metadata is correctly entered and linked to the broadcast and production systems. You are also involved in the operational and technical realization of both internal and external connections, making you an important link in the production chain, configuring and monitoring the correct signal paths between captures, studios, news teams, control rooms, and more.What you will do:
Ensure smooth transfer of video material and files to our production systems.
Monitor the quality of metadata and ensure accurate links to various systems.
Keep an eye on automated workflows and intervene when necessary.
Be ready to assist customers and answer questions about our daily operations.
Participate in the operational and technical realization of various connections in the operational control center.
Realize, switch, and monitor audiovisual signals and connections.
Operate various equipment (including encoders and decoders) via software applications.
Quickly devise solutions to ensure the continuity of connections (video, audio, data, intercom, etc.) in case of problems.
What we expect from you:
You have a technical mindset and an interest in multimedia.
You are interested in the latest technological developments.
A bachelor's degree in telecommunications or electronics (or equivalent experience) is a plus.
You have a good knowledge of current computer systems (Windows 10, 11, external drives, etc.).
A good knowledge of IT, IP, and networks is certainly advantageous.
You are familiar with the world of video formats, encodings, codecs, wrappers, etc.
You are solution-oriented, flexible, and stress-resistant.
You possess the necessary empathy to communicate correctly and customer-oriented in all circumstances.
You can prioritize well and make decisions, and you are a driven fixer who can devise last-minute solutions when necessary.
You have a decent knowledge of English and a basic knowledge of French.
You have team spirit, can integrate smoothly, and identify with the objectives.
Given the continuous service, you are willing to work evenings and weekends.
What you'll do
- Ensure smooth transfer of video material and files to production systems
- Monitor the quality of metadata and ensure accurate links to various systems
- Keep an eye on automated workflows and intervene when necessary
- Assist customers and answer questions about daily operations
- Participate in the operational and technical realization of various connections
- Realize, switch, and monitor audiovisual signals and connections
- Operate various equipment via software applications
- Devise solutions to ensure continuity of connections in case of problems
What we're looking for
- Technical mindset and interest in multimedia
- Bachelor's degree in telecommunications or electronics (or equivalent experience) is a plus
- Good knowledge of current computer systems (Windows 10, 11, external drives, etc.)
- Good knowledge of IT, IP, and networks
- Familiarity with video formats, encodings, codecs, wrappers, etc.
- Solution-oriented, flexible, and stress-resistant
- Empathy for customer-oriented communication
- Ability to prioritize and make decisions
- Decent knowledge of English and basic knowledge of French
Skills
- Experience in media
- Experience in broadcast environment or audiovisual technology
- Experience in operating/coordinating a technical environment
- Higher education (Master or Bachelor) or equivalent experience
- Experience in the multimedia sector
- Experience with audio and video editing software
- Experience with processing media files
- Experience with IT, IP, and networks
- Good knowledge of current computer systems