About the mission
We are looking for a Team Leader for our Group Life Insurance division. The role involves coordinating the policy servicing and underwriting team, ensuring compliance with regulatory deadlines, and driving continuous improvement in team processes. The ideal candidate should have a strong knowledge of insurance coverage types and excellent communication skills.
Read the full description
Description
Team Leader Group Life Insurance
Thank you for not contacting us directly. You can reach out to us via info@mc-expert.com.
Only the applications that meet our predefined criteria (skills, work experience, language skills, and availability) in this job post will be considered. If the above is not respected, we reserve the right to reject the candidate.
Mission Description & Consulting Profile
Title of the mission: Group Life – Team Lead Policy Servicing
Goal of the mission: Backfilling support
Expected Deliverables
Initially, the focus will be on:
Coordination of the policy servicing & underwriting (UW) team
Setting up a monitoring structure for the TechCom scope
Execution of internal controls under the responsibility of the Team Lead
Action plan to reduce the “Not In Time” backlog and support workload stabilization within the team
Depending on progress, additional objectives may be added
Expected Role & Responsibilities During the Mission
Coordinate the team to ensure delivery of weekly tasks in line with team objectives, regulatory deadlines, and service SLAs
Coordinate weekly meetings and KPI monitoring
Execute internal controls
Ensure the necessary operational coordination within the team to support key project delivery
Close collaboration with commercial and technical teams
Ensure continuous improvement of team processes
Drive continuous improvement in team performance
Description of the Expected Profile
KnowledgeKnowledge of coverage types: life, death, disability, hospitalization
Understanding of how a group insurance contract works
Knowledge of regulations related to extralegal benefits and taxation
Knowledge of Sigedis processes
Competencies
Clear communication: Effectively communicate with clients and brokers to ensure transparency, accuracy, and mutual understanding throughout transactions
Case management: Handle multiple files simultaneously while strictly respecting legal deadlines and prioritizing tasks by urgency and importance
Use of internal tools: Ability to use internal software to manage and track files (Excel, Word, Outlook, central system/mainframe)
Mindset
Service-oriented mindset with empathy
Attention to detail and rigor
Proactivity
Flexibility
Team spirit and collaboration
Solution-oriented approach
Additional Info
RolesMedior UX Team Manager
Skills
Internal Controls & Process Improvement - Expert
Multitasking & Case Management - Expert
Operational & KPI Management - Expert
Stakeholder Communication - Expert
Team Coordination & Leadership - Expert
Languages
English - Professional working proficiency
French - Full professional proficiency
What you'll do
- Coordinate the team to ensure delivery of weekly tasks in line with team objectives, regulatory deadlines, and service SLAs
- Coordinate weekly meetings and KPI monitoring
- Execute internal controls
- Ensure the necessary operational coordination within the team to support key project delivery
- Close collaboration with commercial and technical teams
- Ensure continuous improvement of team processes
- Drive continuous improvement in team performance
What we're looking for
- Knowledge of coverage types: life, death, disability, hospitalization
- Understanding of how a group insurance contract works
- Knowledge of regulations related to extralegal benefits and taxation
- Knowledge of Sigedis processes
- Ability to use internal software to manage and track files (Excel, Word, Outlook, central system/mainframe)
- Service-oriented mindset with empathy
- Attention to detail and rigor
- Proactivity
- Flexibility
- Team spirit and collaboration
- Solution-oriented approach
Skills
- Internal Controls & Process Improvement
- Multitasking & Case Management
- Operational & KPI Management
- Stakeholder Communication
- Team Coordination & Leadership