About the mission
We are looking for an Application Owner/Ops Engineer to join our development team. The role involves managing business applications, collaborating with team members, and ensuring the stability and continuity of applications. The ideal candidate should be able to handle stress, work autonomously, and possess strong communication skills.
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Context
The National Institute for the Social Security of the Self-Employed (RSVZ) protects the social status of self-employed entrepreneurs - from the establishment of their business to after their retirement - thus contributing to their social and economic well-being.The IT department is a dynamic environment that responds to technological evolutions. More than 150 people work in this department, and agile methodologies (scrum) are employed. Since RSVZ is a federal institution, stakeholders are either Dutch or French-speaking.
The Application Owner / Ops Engineer is an integral part of a development team. Multidisciplinary collaboration takes place, and each team consists of a scrum master, business analysts, developers, testers, a product owner, and an AO/Ops Engineer.
The AO/Ops Engineer is responsible for managing and ensuring the proper functioning of several business applications within the development team and acts as the Single Point of Contact (SPOC) regarding these applications. He/she is in contact with the helpdesk or technical expert regarding structural issues, with both IT and the business, which in turn represent the users, as well as with external parties.
Key Responsibilities
Monitoring and reporting on the components that are in production from the team.
Following up on production issues reported by the business.
Collaborating with the team to find the cause and possible solutions for production issues.
Assisting in testing newly developed software to ensure it continues to work stably.
Testing and validating fixes for production issues.
Providing support during releases.
As a team member, the AO/Ops Engineer also contributes to the development of these business applications, working closely with colleagues.
The AO-Ops Engineer is capable of developing or modifying code, creating necessary queries, and performing analyses. He/she also prepares the corresponding documentation, all according to the Agile method.
He/she is responsible (together with the team) for following up on reported incidents, which includes identification, analysis, correction, and testing. Communication with the client is also an important aspect of this.
In the context of ongoing projects, the AO-Ops Engineer acts as an expert. Additionally, he/she ensures the continuity of the applications and is responsible for and involved in the qualitative delivery of the components together with the team.
The AO/Ops Engineer advises IT colleagues and users in the development of new projects in the domains and applications for which the team is responsible.
Behavioral
Ability to handle stress associated with a release.
Taking responsibility within a project and making independent decisions.
Proposing solutions with own initiatives and necessary creativity.
A sense of development, analysis, and synthesis to deliver quality work while respecting deadlines.
Communicative and relational skills. Empathetic and using understanding to better comprehend teammates and business partners.
Customer-oriented.
Able to work autonomously and as part of a team.
Languages
Active knowledge of the second national language
English: understanding
Other
Hybrid work: 2 days a week in the office including a fixed team day, 3 days remote work.
What you'll do
- Monitoring and reporting on the components that are in production from the team.
- Following up on production issues reported by the business.
- Collaborating with the team to find the cause and possible solutions for production issues.
- Assisting in testing newly developed software to ensure it continues to work stably.
- Testing and validating fixes for production issues.
- Providing support during releases.
- Contributing to the development of business applications in collaboration with colleagues.
- Developing or modifying code, creating necessary queries, and performing analyses.
- Preparing corresponding documentation according to the Agile method.
- Following up on reported incidents, including identification, analysis, correction, and testing.
- Communicating with the client regarding incidents.
- Acting as an expert in ongoing projects.
- Ensuring the continuity of applications and being responsible for qualitative delivery of components.
- Advising IT colleagues and users in the development of new projects.
What we're looking for
- Experience in .Net
- Experience in (Oracle) SQL
- Experience with Active Directory
- Experience with Azure DevOps Server
- Experience with Dynatrace
- Experience with monitoring tools is a plus
- Experience with Soap/Postman is a plus
- Experience with IT Service Management (ServiceNow)
- Knowledge of CI/CD pipelines is a plus
- Experience with MS Powershell
- Experience with MS Windows Server
- Experience with Python is a plus
- Ability to write queries
- Experience working according to Scrum methodology
Skills
- .Net
- (Oracle) SQL
- Active Directory
- Azure DevOps Server
- Dynatrace
- IT Service Management (ServiceNow)
- MS Powershell
- MS Windows Server
- Python