About the mission
We are looking for a BMC Helix Platform Administrator responsible for the administration, availability, performance, security, and continuous improvement of the BMC Helix platform. The role includes platform administration, operations and support, monitoring, change management, security compliance, and integrations.
Read the full description
IMPORTANT INFORMATION
(An identified breach will result in an immediate removal from the distribution list)
Only applications that meet exactly the BCL's selection criteria (skills, work experience, language skills and availability) can be proposed.
Make sure that the proposed candidate name is written correctly, and that his/her name is the same as mentioned on its official identification document (ID).
Indicate correctly whether the candidate is on your payroll, is a freelancer or a candidate being proposed by your subcontractor.
If your candidate is selected for a contract, you will be asked to provide us with a copy of its ID card, work permit (if non EU candidate) and the enclosed NDA (Non-Disclosure Agreement) completed and duly signed by your candidate.
About Central Bank of Luxembourg
The Central Bank of Luxembourg (BCL) is the monetary authority of Luxembourg and a member of the Eurosystem and the European System of Central Banks. It is part of the creation of the European Economic and Monetary Union. BCL is responsible for a wide range of tasks relating to monetary policy, banknote issuance, financial stability, prudential supervision, statistics, international relations, payment systems and economic analysis and research.
Context
The Central Bank of Luxembourg uses the on-premises BMC Helix ITSM solution, version 25.3.01 on Openshift, as its service management tool. It enables until now:
In the near future, we plan to implement the following modules:
Maintenance is provided by the publisher BMC. However, specific developments have been made by a service company over the years. These are not supported by BMC, which is why the Bank needs a contract with a company that can, among other things, provide the necessary support in the event of a problem.
Job description:
The BMC Helix Platform Administrator is responsible for the administration, availability, performance, security, and continuous improvement of the BMC Helix platform hosted in the customer’s private cloud environment. The role ensures the stability and operational excellence of ITSM services and related business processes.
The contractor shall provide the following services:
• Databases
• Middleware components
• Integrations and interfaces
• Hotfixes
• Upgrades
• Version migrations
• Monitoring solutions
• CMDB platforms
• Third-party ITSM tools
• REST APIs and external services
The Private Cloud Infrastructure Management is out of scope of this mission and is managed by a BCL internal team.
Telework
Teleworking is possible, but it will need to be discussed directly with the managers during the interview.
(An identified breach will result in an immediate removal from the distribution list)
Only applications that meet exactly the BCL's selection criteria (skills, work experience, language skills and availability) can be proposed.
Make sure that the proposed candidate name is written correctly, and that his/her name is the same as mentioned on its official identification document (ID).
Indicate correctly whether the candidate is on your payroll, is a freelancer or a candidate being proposed by your subcontractor.
If your candidate is selected for a contract, you will be asked to provide us with a copy of its ID card, work permit (if non EU candidate) and the enclosed NDA (Non-Disclosure Agreement) completed and duly signed by your candidate.
About Central Bank of Luxembourg
The Central Bank of Luxembourg (BCL) is the monetary authority of Luxembourg and a member of the Eurosystem and the European System of Central Banks. It is part of the creation of the European Economic and Monetary Union. BCL is responsible for a wide range of tasks relating to monetary policy, banknote issuance, financial stability, prudential supervision, statistics, international relations, payment systems and economic analysis and research.
Context
The Central Bank of Luxembourg uses the on-premises BMC Helix ITSM solution, version 25.3.01 on Openshift, as its service management tool. It enables until now:
Incident Management
Change Management
Configuration Management (CMDB)
Service Request Management
DWP
In the near future, we plan to implement the following modules:
Problem Management
Knowledge Management
Service Level Management
Maintenance is provided by the publisher BMC. However, specific developments have been made by a service company over the years. These are not supported by BMC, which is why the Bank needs a contract with a company that can, among other things, provide the necessary support in the event of a problem.
Job description:
The BMC Helix Platform Administrator is responsible for the administration, availability, performance, security, and continuous improvement of the BMC Helix platform hosted in the customer’s private cloud environment. The role ensures the stability and operational excellence of ITSM services and related business processes.
The contractor shall provide the following services:
Platform Administration
Administer BMC Helix environments (Production, Acceptance, Development).
Manage platform configurations and technical settings.
Maintain technical and operational documentation.
Monitor software licensing and compliance requirements.
BMC Deployment Engine (Jenkins, Harbor repo)
Manage the application lifecycle and continuous improvement initiatives.
Operations and Support
Provide support.
Investigate and resolve complex incidents and technical issues.
Participate in Problem Management and Root Cause Analysis (RCA).
Coordinate escalations with BMC Software and other vendors when required.
Monitoring and Performance Management
Integration with the BCL monitoring tool
Monitor the overall health of the platform, including:
• Application servers• Databases
• Middleware components
• Integrations and interfaces
Analyze system performance and implement optimization initiatives.
Define, track, and report technical KPIs and SLAs.
Change and Release Management
Plan, coordinate, and execute:
• Patches• Hotfixes
• Upgrades
• Version migrations
Perform technical validation and testing before production deployments.
Security and Compliance
Apply and maintain customer security standards and policies.
Perform platform hardening activities.
Manage technical accounts and access rights.
Support security audits, vulnerability remediation, and compliance initiatives.
Backup and Restore and Disaster Recovery
Implement and monitor backup procedures.
Validate and test restoration processes.
Participate in Disaster Recovery (DR) exercises.
Ensure compliance with agreed Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO).
Integrations and Automation
Maintain integrations with:
• Active Directory / LDAP• Monitoring solutions
• CMDB platforms
• Third-party ITSM tools
• REST APIs and external services
The Private Cloud Infrastructure Management is out of scope of this mission and is managed by a BCL internal team.
Telework
Teleworking is possible, but it will need to be discussed directly with the managers during the interview.
What you'll do
- Administer BMC Helix environments (Production, Acceptance, Development)
- Manage platform configurations and technical settings
- Maintain technical and operational documentation
- Monitor software licensing and compliance requirements
- Manage the application lifecycle and continuous improvement initiatives
- Provide support and investigate complex incidents
- Participate in Problem Management and Root Cause Analysis (RCA)
- Coordinate escalations with BMC Software and other vendors
- Monitor the overall health of the platform
- Analyze system performance and implement optimization initiatives
- Plan, coordinate, and execute patches, hotfixes, upgrades, and version migrations
- Apply and maintain customer security standards and policies
- Implement and monitor backup procedures
- Maintain integrations with Active Directory / LDAP, monitoring solutions, CMDB platforms, and third-party ITSM tools
What we're looking for
- Experience with BMC Remedy
- Knowledge of Jenkins
- Familiarity with Openshift
- Strong problem-solving skills
- Ability to work in a hybrid environment
Skills
- BMC Helix
- Jenkins
- Openshift