About the mission
We are looking for a Business Change Consultant to support the DIGIPAT program aimed at dematerializing business procedures and implementing an integrated management platform. The role involves ensuring change management, collaborating with business teams, and facilitating the adoption of new processes and tools.
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Context: For the dematerialization of its business procedures (classification, restoration, subsidy of heritage assets) and its asset referentials, the Walloon Agency for Heritage (AWaP) has initiated the DIGIPAT program. This involves setting up an integrated internal management platform, referentials, and data publication to create and track the entire lifecycle of a file at AWaP. This platform will also interface with other regional and federal applications to provide the user with a complete journey. DIGIPAT will be developed on the Odoo ERP and will interact with other application modules (still to be defined, including website, geomatics, exchange platform, delivery of opinions...). This platform will profoundly transform business processes and rules, as well as internal methodologies and solutions used. It will therefore be necessary to define a support strategy for business teams to help them engage from the outset in this key program. This change management aims to support, convince, and assist employees in the envisaged transformation.
Mission Objectives: The purpose of the mission consists of:
Ensuring the follow-up and operationalization of the change management approach defined with and by the program team;
Capturing the transformation stakes within the business teams and linking them with the program team;
Working in synergy with the change management team (2 people) and the program team (program manager, analysts, technical teams (Odoo integrator)) and key business people (PMO, business managers, and sponsor);
Ensuring that operational teams understand the stakes of the transformation and adopt the new ways of working as well as the new tools implemented.
Helping to refine appropriate communication plans involving stakeholders (internal, external) and adapting to the program's imperatives.
The change management expert must:
Establish trust with key people within the business and collaborate closely with them;
Use and co-construct tools to enable the transition from AS-IS to TO-BE focusing on the human aspects of this transformation.
Report to the main change manager.
Full Time - onsite at least 60%. The mission will initially be part-time for the first three months approximately (3-4 days/week). Note: a gradual increase in capacity will occur. Example: starting at 3 days a week initially, then increasing to 5 days a week. Terms to be discussed.
Soft Skills:
Listening and understanding (empathy), as well as the ability to drive change and manage human relations;
Ability to lead others towards a common goal; (influencer, facilitator)
Able to guide teams from a non-hierarchical position, motivate and coach them to achieve objectives; (guide and coach)
Structured, methodical, and flexible, able to manage work autonomously and integrated; (structure and rigor)
Work organization considering objectives and scheduling imperatives; (organized)
Assertive, diplomatic, able to adapt to different types of interlocutors;
Results-oriented, with a positive attitude, having a sense of initiative and enjoying finding solutions; (positive)
Possessing a real team spirit, recognized sense of collaboration and mutual assistance; (collaborative)
Excellent communication skills; (communicative)
Excellent active listening skills; (active listening)
Ability to build great credibility within the organization; (credible)
Resilient and persevering;
Forward-looking (visionary)
Ability to adapt discourse to diverse audiences; (adaptability)
Ability to take a step back from complicated situations and maintain contact during complex and difficult exchanges.
Complementary Skills:
A solid understanding of how people go through change and the change process;
A good ability to quickly know and understand the organization;
Familiarity with project management approaches and tools, as well as the different phases of a project;
Ability to cooperate at all levels of the organization;
Ability to identify the causes of a problem and its solutions;
Excellent analytical and decision-making skills;
Evaluation Method:
Candidates will be selected for an interview based on exclusion criteria and mandatory skills. Selected candidates will be invited for individual interviews with the program team and will then be evaluated on all described skills.What you'll do
- Ensure the follow-up and operationalization of the change management approach defined with and by the program team
- Capture the transformation stakes within the business teams and link them with the program team
- Work in synergy with the change management team and the program team
- Ensure operational teams understand the stakes of the transformation and adopt new ways of working
- Help refine appropriate communication plans involving stakeholders
What we're looking for
- Experience in change management and operational implementation of a change management approach
- Experience in digital transformation within large public administrations
- Ability to guide others towards a common goal and help overcome resistance to change
Skills
- Odoo
- Agile
- Lean Six Sigma