About the mission
We are looking for a Sales/Service Cloud Developer to maintain and evolve our Salesforce environments. The role involves both functional and technical aspects, ensuring stability and performance while contributing to automation initiatives.
Read the full description
ProUnity is the single point of contact (SPOC) for this mission. If you have any questions, you can contact Henri Couchard, MSP Consultant, via email at paradigm@pro-unity.com.
We are maintaining and evolving our CRM environments centered on Salesforce Sales Cloud and Service Cloud. In this context, we are looking for a Sales/Service Cloud Developer to ensure the maintenance and continuous development of the platform to guarantee its stability, performance, and scalability.
In this context, the consultant will work on both the functional and technical aspects of the CRM, ensuring the development, configuration, maintenance, and evolution of the Salesforce platforms used by the B2B and Customer Care teams.
Sales Cloud and Service Cloud are a strategic pillar for our organization, allowing for:
Mission objectives:
In this context, the developer will ensure:
At the end of the mission, the following deliverables are expected:
Additional information:
The mission can be extended for a maximum duration (including initial duration) of: 880 working days.
We are maintaining and evolving our CRM environments centered on Salesforce Sales Cloud and Service Cloud. In this context, we are looking for a Sales/Service Cloud Developer to ensure the maintenance and continuous development of the platform to guarantee its stability, performance, and scalability.
In this context, the consultant will work on both the functional and technical aspects of the CRM, ensuring the development, configuration, maintenance, and evolution of the Salesforce platforms used by the B2B and Customer Care teams.
Sales Cloud and Service Cloud are a strategic pillar for our organization, allowing for:
the management of customer interactions and files via Service Cloud
the management of B2B activities via Sales Cloud
the management of customer consents and preferences in compliance with GDPR
operational reporting and performance tracking via dashboards and KPIs.
Mission objectives:
In this context, the developer will ensure:
The stabilization and post go-live evolution of the Service Cloud project
The launch of Artificial Intelligence initiatives for Customer Care to automate the processing of customer requests.
The creation of reports
The maintenance of Sales Cloud
At the end of the mission, the following deliverables are expected:
Analyze business needs with functional teams
Define technical specifications
Develop technical components and implement user stories
Maintain necessary technical components
Contribute to automation and AI initiatives (Agentforce) for Customer Care
Participate in optimizing operational reporting and dashboards
Prepare and execute unit and integration tests
Correct anomalies identified during testing phases
Manage incidents
Write technical documentation related to developments
Manage releases
Additional information:
The mission can be extended for a maximum duration (including initial duration) of: 880 working days.
What you'll do
- Stabilization and post go-live evolution of the Service Cloud project
- Launch of AI initiatives for Customer Care to automate customer request processing
- Creation of reports
- Maintenance of Sales Cloud
- Analyze business needs with functional teams
- Define technical specifications
- Develop technical components and implement user stories
- Maintain necessary technical components
- Contribute to automation and AI initiatives (Agentforce) for Customer Care
- Participate in optimizing operational reporting and dashboards
- Prepare and execute unit and integration tests
- Correct anomalies identified during testing phases
- Manage incidents
- Write technical documentation related to developments
- Manage releases
What we're looking for
- Experience in public transport sector is a plus
- Ability to perform the mission onsite; remote work is possible but not exclusively
- Salesforce Certified Platform Developer I certification
- Salesforce Certified JavaScript Developer certification
- Salesforce Certified Platform App Builder certification
- Salesforce Certified Sharing and Visibility Architect certification
- Salesforce Certified Data Architect certification
- Salesforce Certified Application Architect certification
- Salesforce Certified Platform Developer II certification
Skills
- Salesforce
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Marketing Cloud
- Apex
- API SOAP Rest
- CI/CD
- Data Migration
- Force.com
- Lightning
- Visual Force
- SCRUM
- Scripting (AMPscript, Guide Template Language, Server-Side Javascript)
- Configuration de Contact Builder
- Confluence
- Jira