Skip to content
Sign in
All missions

IT Infrastructure

ICT Expert (Medior)

Location
Willebroek, Belgium
Work mode
Hybrid
Contract
Contract · Mid
Closed
3 Mar 2026

This mission closed on 3 Mar 2026.

It stays online for reference, but it no longer takes applications.

Open missions like this one

Email me new missions like thisSee all 5 open missions

About the mission

We are looking for a team of 5 servicedesk employees, including an ICT Expert Medior. The team will provide efficient and quality service delivery to our customers. Responsibilities include first and second line support, participation in on-call service, and ensuring high customer satisfaction.

Read the full description

Overview

We are looking for a team of 5 servicedesk employees within the General Support Department (AAO). This includes:
1 ICT Expert Junior
1 ICT Expert Medior
1 Helpdesk Employee Junior
2 Helpdesk Employees Senior
They will be responsible for efficient and quality service delivery to our customers. This team will be led by the Team Lead Operations.

Key Responsibilities

Participate in the ICT on-call service (1 week every 4 weeks on call).
Work from our main offices in Willebroek and/or Hasselt, with possible visits to other locations.
Ensure service desk operations run smoothly, including planning, progress, efficiency, and quality of service.
Identify improvement points and report to your supervisor.
Provide first and second line support for our ICT environment.
Maintain a customer-friendly service focus, ensuring quality and uniformity.
Share knowledge actively within the team and maintain an up-to-date knowledge database.

Skills & Experience

Proven experience with ITIL Service Support (must have)
Proven experience with Topdesk (must have)
Proven experience with relevant technology or similar technology (must have, 3 years, mid)
Experience with Beyondtrust Privilege Management (must have)
Basic knowledge of networking (should have)
Knowledge of Microsoft products: Active Directory (1st and 2nd line) (should have)
Knowledge of Microsoft products: Microsoft Windows (1st and 2nd line) (should have)
Knowledge of Microsoft products: Office + Office 365 (1st and 2nd line) (should have)
Knowledge of Microsoft products: Teams (should have)
Experience with Citrix (should have)
Higher education (Master or Bachelor) with a technical/engineering background or equivalent experience in ICT technology (should have)
Coordination of a team of service desk employees and ensuring all administrative tasks are executed well (nice to have)
Escalation of complex IT issues to ICT experts (nice to have)
Good communication skills (nice to have)
Ability to prioritize tasks (nice to have)
Suggest improvements for work processes and service quality (nice to have)
Report progress to the Team Lead Operations (nice to have)
Ensure high customer satisfaction and monitor the quality of support (nice to have)

Languages

Dutch: Native (C2), required
English: Very good (C1), required
French: Good (B2), required

Additional Info

Number requested: 1
Preferred start date: 01/04/2026
Preferred end date: 31/03/2027
Employment percentage: 100
Remote work possible: Yes
Assignment type: Framework contract 2022 - 2027 (Lot 1)
Department: General Support Department (AAO)
Currency: EUR

Benefits

Competitive salary
Opportunities for professional development
Flexible working hours
Supportive team environment

What you'll do

  • Participate in the ICT on-call service (1 week every 4 weeks on call)
  • Work from our main offices in Willebroek and/or Hasselt, with possible visits to other locations
  • Ensure service desk operations run smoothly, including planning, progress, efficiency, and quality of service
  • Identify improvement points and report to your supervisor
  • Provide first and second line support for our ICT environment
  • Maintain a customer-friendly service focus, ensuring quality and uniformity
  • Share knowledge actively within the team and maintain an up-to-date knowledge database

What we're looking for

  • Proven experience with ITIL Service Support
  • Proven experience with Topdesk
  • Proven experience with relevant technology or similar technology (3 years)
  • Experience with Beyondtrust Privilege Management
  • Basic knowledge of networking
  • Knowledge of Microsoft products: Active Directory (1st and 2nd line)
  • Knowledge of Microsoft products: Microsoft Windows (1st and 2nd line)
  • Knowledge of Microsoft products: Office + Office 365 (1st and 2nd line)
  • Knowledge of Microsoft products: Teams
  • Experience with Citrix
  • Higher education (Master or Bachelor) with a technical/engineering background or equivalent experience in ICT technology

Skills

  • ITIL Service Support
  • Topdesk
  • Beyondtrust Privilege Management
  • Active Directory
  • Microsoft Windows
  • Office + Office 365
  • Teams
  • Citrix