About the mission
We are looking for an IT Care Agent to join our team in Brussels. The ideal candidate will have at least 4 years of experience in an IT Service Desk environment and be fluent in French and Dutch. This role involves providing high-quality IT support and improving user experience.
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Description
In order to be accepted, the proposed application must fully meet the following minimum requirements:The applicant must have the minimum skills and experience required (roles/skills/languages);
The NDA (Non-Disclosure Agreement) annexed to this application must be completed and signed by the applicant him/herself.
Mission: IT care agent
Start: ASAP
End: 31/10/2026 (6 months mission, extension possible)
Full Time
This position is not just a job, together with your IT Care colleagues, Network team, Windows team, Facilities, Service Management team and many others, you will prepare the workplace of the future. Challenges and questions colleagues are facing don't frighten you?
The ideal candidate has a strong affinity for ICT and combines IT knowledge and understanding of users' priorities to deliver IT Care services with high quality standards, meeting our goals.
Key Responsibilities
Workplace Software, devices and printing solutions: you distribute, install and maintain the end users hardware and software.
You handle service requests in general, access management requests and provide support to users experiencing software and hardware problems.
You capture and log correctly the technical issues or requests of our end-users.
You analyze tickets and other metrics to detect recurring incidents.
You are encouraged to suggest technical and technological changes to improve user experience and satisfaction and contribute to enhance team efficiency. You will learn and do so much more!
Skills & Experience
At least 4 years of experience in an IT Service Desk environment with a good knowledge and a keen interest in IT tools.
You are fluent in both French and Dutch with a good understanding of IT-related English.
Preferably a bachelor in Computer Science, Engineering or Information Technology, or equivalent level acquired through experience.
Team player at ease with sharing knowledge and best practices with colleagues.
You are customer oriented:
• A good listener, able to effectively capture and document the client demands.• Ability to translate technical matters into end-user language is key for an IT Care agent.
• Strong ability to manage customers and end-users is a must.
Additional Info
Main processes, systems, used tools:Windows Operating system
Office365 (exchange online)
Company Portal (Intune)
Active Directory
Cisco call manager (CUCCX) & Cisco contact center express (CUCM)
Omnitracker as ITSM tool (ticketing, knowledge base, Standard Solutions, asset management, contract management)
ITIL
Mobile devices, Tablets on IOS and android
Printers (Canon + uniflow)
Network (VLAN, Wifi, ...)
Where are you going to work?
Brussels at our office, at least 4 days a week in the office.
Languages
French: Fluent
Dutch: Fluent
English: Good understanding
What you'll do
- Distribute, install and maintain end users hardware and software
- Handle service requests and access management requests
- Provide support to users experiencing software and hardware problems
- Capture and log technical issues or requests of end-users
- Analyze tickets and other metrics to detect recurring incidents
- Suggest technical and technological changes to improve user experience and satisfaction
What we're looking for
- At least 4 years of experience in an IT Service Desk environment
- Fluent in both French and Dutch with a good understanding of IT-related English
- Preferably a bachelor in Computer Science, Engineering or Information Technology, or equivalent level acquired through experience
- Team player at ease with sharing knowledge and best practices with colleagues
- Customer oriented with strong ability to manage customers and end-users
Skills
- Windows Operating system
- Office365
- Company Portal (Intune)
- Active Directory
- Cisco call manager (CUCCX)
- Cisco contact center express (CUCM)
- Omnitracker
- ITIL
- Mobile devices
- Printers
- Network