About the mission
We are looking for a Technician/Installer for User Infrastructure to install, coordinate, and maintain various telecommunication and ICT user infrastructure systems. The ideal candidate will have proven experience in supporting user environments and a strong understanding of hospital informatics.
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Overview
You install, coordinate, and maintain telephone systems including fixed, DECT phones, smartphones, and GSMs.
You install and maintain ICT user infrastructure (PCs & laptops, printers, screens, peripherals, etc.).
You activate and manage SIM cards and GSMs provided by telecom partners.
You are responsible for resolving and following up on incidents.
You execute work orders and track their progress.
You support the technical operation of application software.
You collaborate with and provide support to other ICT teams.
You are willing to assist at the ICT Service Desk.
You ensure administrative follow-up of completed work.
You are willing to travel between different sites.
You consult with and report to the responsible ICT User Infrastructure and Support.
Key Responsibilities
Install and maintain telephone systems including fixed, DECT phones, smartphones, and GSMs.
Install and maintain ICT user infrastructure (PCs & laptops, printers, screens, peripherals, etc.).
Activate and manage SIM cards and GSMs provided by telecom partners.
Resolve and follow up on incidents.
Execute work orders and track their progress.
Support the technical operation of application software.
Collaborate with and support other ICT teams.
Be available to assist at the ICT Service Desk.
Ensure administrative follow-up of completed work.
Be willing to travel between different sites.
Consult with and report to the responsible ICT User Infrastructure and Support.
Skills & Experience
Proven experience as a Technician/Installer - User Infrastructure.
Proven experience working with workstations and Windows.
Proven experience operationalizing or supporting workplace components (PCs, mobile devices, as well as printers, scanners, etc.).
Proven experience with Outlook/Exchange.
Proven experience with printer management.
Proven knowledge of hospital informatics and the medical sector.
Proven experience with telephone exchanges & software (Omnivista, Alcatel, etc.).
Proven experience with MS Windows operating systems.
Languages
Language requirement: Fluent in Dutch at European CEFR level C2.
Additional Info
Knowledge of hospital informatics and the medical sector is a plus.
You work customer-oriented (both towards internal and external customers).
You are punctual and orderly.
You can work independently and in a disciplined manner.
You have initiative and a positive attitude.
You strictly adhere to professional confidentiality and ethics.
You are communicative and approachable.
You are stress-resistant.
You are eager to learn.
You act respectfully, are motivated, and engaged in your work.
You hold a bachelor's degree in computer science/telecom or equivalent experience.
You preferably have experience with telephone exchanges & software (Omnivista, Alcatel, etc.).
You are passionate about Smart Devices (smartphones, tablets, etc.). Experience with management software for these is a plus (e.g., Intune).
You have technical experience with various hardware (PCs, laptops, printers, etc.).
You have experience working with workstations and Windows.
You have experience supporting users of ICT user infrastructure and telephony.
What you'll do
- Install and maintain telephone systems including fixed, DECT phones, smartphones, and GSMs
- Install and maintain ICT user infrastructure (PCs & laptops, printers, screens, peripherals, etc.)
- Activate and manage SIM cards and GSMs provided by telecom partners
- Resolve and follow up on incidents
- Execute work orders and track their progress
- Support the technical operation of application software
- Collaborate with and support other ICT teams
- Be available to assist at the ICT Service Desk
- Ensure administrative follow-up of completed work
- Be willing to travel between different sites
- Consult with and report to the responsible ICT User Infrastructure and Support
What we're looking for
- Proven experience as a Technician/Installer - User Infrastructure
- Proven experience working with workstations and Windows
- Proven experience operationalizing or supporting workplace components (PCs, mobile devices, printers, scanners, etc.)
- Proven experience with Outlook/Exchange
- Proven experience with printer management
- Proven knowledge of hospital informatics and the medical sector
- Proven experience with telephone exchanges & software (Omnivista, Alcatel, etc.)
- Proven experience with MS Windows operating systems
Skills
- Technician/Installer - User Infrastructure
- Workstations and Windows
- Operationalizing workplace components
- Outlook/Exchange
- Printer management
- Hospital informatics knowledge
- Telephone exchanges & software
- MS Windows operating systems
- PC hardware & software components
- Change management and configuration management tools
- Other client OS knowledge