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IT Infrastructure

Senior ServiceNow Expert

Location
Brussels, Belgium
Work mode
Hybrid
Contract
Part-time · Senior
Closed
11 Jun 2026

This mission closed on 11 Jun 2026.

It stays online for reference, but it no longer takes applications.

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About the mission

We are looking for a Senior ServiceNow Expert to design, develop, and improve the ServiceNow platform while ensuring alignment with ITIL processes. The role involves customizing modules, analyzing stakeholder needs, and training internal users.

Read the full description

Overview

The IT department of Belgium's FPS Home Affairs is looking for a Senior ServiceNow Expert responsible for the design, development, configuration, and continuous improvement of the ServiceNow platform, ensuring alignment with ITIL processes and business needs.

Key Responsibilities

Design, develop, and configure ServiceNow solutions
Customize modules such as ITSM, CMDB and HRSD
Analyze stakeholder needs and translate them into technical solutions
Develop workflows, scripts, business rules, and UI policies
Implement integrations using REST/SOAP APIs, LDAP, and SSO
Ensure maintenance and optimization of the platform
Contribute to governance and continuous improvement of ITIL processes
Train and support internal users

Technical Skills

Strong expertise in ServiceNow ITSM
JavaScript, HTML/CSS, Glide API
Flow Designer, Service Portal, Reporting
Integrations via REST/SOAP, LDAP, SSO

Methodological Skills

Good knowledge of ITIL v3/v4 best practices

Certifications

ITIL Foundation (preferred)
ServiceNow certifications (System Administrator or Application Developer are an asset)

Languages

English: Active knowledge
French: Native

What you'll do

  • Design, develop, and configure ServiceNow solutions
  • Customize modules such as ITSM, CMDB and HRSD
  • Analyze stakeholder needs and translate them into technical solutions
  • Develop workflows, scripts, business rules, and UI policies
  • Implement integrations using REST/SOAP APIs, LDAP, and SSO
  • Ensure maintenance and optimization of the platform
  • Contribute to governance and continuous improvement of ITIL processes
  • Train and support internal users

What we're looking for

  • Strong expertise in ServiceNow ITSM
  • JavaScript, HTML/CSS, Glide API
  • Good knowledge of ITIL v3/v4 best practices
  • ITIL Foundation certification (preferred)
  • ServiceNow certifications (System Administrator or Application Developer are an asset)

Skills

  • ServiceNow
  • JavaScript
  • HTML/CSS
  • REST/SOAP
  • LDAP
  • SSO