About the mission
We are looking for a Service Desk Engineer to provide full-time support for a duration of 3 months, starting ideally on July 1, 2026. The role involves resolving incidents and requests related to the Digital Workplace, with a focus on Windows 10 and 11 environments. Candidates should have a strong background in user support and relevant technical skills.
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Description
As part of our activities, we are looking for a Service Desk Engineer. This is a full-time mission estimated to last 3 months, ideally starting on July 1, 2026.The entire mission will take place onsite. Remote work will not be allowed for this mission. The Gosselies site is not easily accessible by public transport, so having a driver's license and a vehicle will be preferable for travel. The mission will require travel to various ORES sites.
Mission Context
The agent will be responsible for resolving the majority of incoming incidents/requests to the Service Desk (Windows 10 workstation, applications...) that come from the business. They will need to ensure analysis, resolution, and final follow-up with impacted users. Their mission may send them to other sites in Wallonia.Main Tasks
Ensure support for users of the Digital Workplace (Windows 10) in accordance with technical specifications
User assistance
• Handle requests for interventions, incidents, and information regarding the use of the Digital Workplace (incident management and request management)• Escalate to the appropriate support level if resolution is not possible within a reasonable timeframe
• Deliver or arrange delivery of equipment.
• Assist users in using their workstation upon arrival
• Install / Uninstall software
• Coordinate with the relevant team for relocations, cabling & removal of equipment.
• Manage the CMDB (Asset Management)
• Write and update operational procedures and application instructions.
• Analyze recurring incidents and propose solutions or escalate the issue to Service Management
Desired Profile
The required technical skills and associated seniority levels are listed in the Connecting Expertise skills section.Minimum of 3 years experience with deployment/packaging tool Intune - Must have
Good knowledge of Windows 10 - Must have
Experience in troubleshooting Windows 11 - Must Have
Language requirement: French C2 level on the CEFR scale - Must have
English B1 – Nice to have
Proven experience as a digital workplace support in a senior ICT infrastructure environment (more than 5 years) - Must have
Experience in user support follow-up level 1 and 2 - Must have
Proven experience in a similar corporate context (number of users > 2000) - Must have
Proven experience with Microsoft Office applications - Must have
From a soft skills perspective, the consultant is expected to:
Have a team spirit: they must be able to blend into an existing team
Be proactive / analytical mindset / precision and rigor in their work
Be dynamic and composed
Be stress-resistant
Be able to synthesize and communicate effectively with both Executive Management and a technical team
Be autonomous, able to work in a team, and possess very good communication skills
Additional Info
Duration of the mission: 3 months
Start: 01/07/2026
End: 30/09/2026
Number of days per week: 5
Contract type: T&M individual
What you'll do
- Ensure support for users of the Digital Workplace (Windows 10) in accordance with technical specifications
- Handle requests for interventions, incidents, and information regarding the use of the Digital Workplace (incident management and request management)
- Escalate to the appropriate support level if resolution is not possible within a reasonable timeframe
- Deliver or arrange delivery of equipment
- Assist users in using their workstation upon arrival
- Install / Uninstall software
- Coordinate with the relevant team for relocations, cabling & removal of equipment
- Manage the CMDB (Asset Management)
- Write and update operational procedures and application instructions
- Analyze recurring incidents and propose solutions or escalate the issue to Service Management
What we're looking for
- Minimum of 3 years experience with deployment/packaging tool Intune
- Good knowledge of Windows 10
- Experience in troubleshooting Windows 11
- French C2 level on the CEFR scale
- English B1 – Nice to have
- Proven experience as a digital workplace support in a senior ICT infrastructure environment (more than 5 years)
- Experience in user support follow-up level 1 and 2
- Proven experience in a similar corporate context (number of users > 2000)
- Proven experience with Microsoft Office applications
Skills
- Windows 10
- Windows 11
- Intune
- Microsoft Office